Shipping & Delivery Information

• All transactions are processed in $AUD.
• All orders are sent via Australia Post.
• Orders are delivered within Australia Only
• Important – transit times may vary due to unforeseen circumstances.
• Transit time begins once your order has been shipped, not from when the order has been placed.
• An ATL may be requested (ATL – An ATL is an “Authority To Leave” your order at your delivery address if no-one is present at the time of delivery).
• If an ATL is not requested and no one is at the delivery address, your order may be redirected for pick up from your local post office. Alternatively, freight charges may be incurred for a second delivery.
• If you request an ATL, we put this request on the package and we take no responsibility for missing orders or orders ‘not delivered’.
• We will always endeavour to pick and pack your order as quickly as possible, but you need to allow up to 1 day before your order is shipped.
• We will contact you if we anticipate an order will be shipped later than 5 days from ordering.
• We reserve the right to charge extra for very large or very heavy orders.
• Please ensure your contact details are up to date should we need to contact you. Clutch Your Soul is not responsible for orders delivered to an incorrect address due to incorrect contact details being supplied by the consumer at the time of ordering. New freight charges will be incurred if an order needs to be redirected to a new address.
• Clutch Your Soul is not responsible for the inability of the courier to access your premises. In the event that the courier does not have access, your order may be returned to our head office in Melbourne. New freight charges may then be incurred for a second delivery.
• If an order is cancelled once delivery has commenced, the delivery fee will be deducted from your refund.

International Shipping:

World Wide - Flat Rate $22.00 for all orders.

World Wide - Orders over $150.00AU - FREE

Shipping fees do not include local taxes or import/custom duties or any other additional costs for international orders. These are the responsibility of the customer. If you are unsure if any applicable taxes or charges will be associated with you order we recommend contacting your local customs office. If such charges are applicable to your order and you do not wish to pay them Clutch Your Soul will not issue a refund or reimbursement for your order.